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Frequently asked questions

Have a question?
This little page contains all the answers to the most common questions regarding bookings & your stay.

When is check-in and check-out?

Check-in is anytime after 3 pm.

Check-out is at 11 am. 

Can we arrive early or sleep in late on our last day?

No harm in asking! If you wish to check in early or leave your place a little later, please contact us one day in advance. We’ll check the latest guest schedule and let you know if it’s possible.
If your place has a key box, please make sure to leave the keys in the box and scramble the code on your last day. 

Can I store my luggage at the apartment after departure?

Sadly no. But our good friends at LuggageHero.com are ready to help you out. We’ll even cover the first two hours for free. Please contact us if needed.

What do I need to bring besides my luggage?

Not much else, really. Your apartment is prepared for you with fresh sheets and towels for the number of guests you’ve booked for. You will also find a clothing iron, ironing board, and hairdryer in your place.

Most of our kitchens are fully equipped with appliances, utensils, oil, salt, complimentary Nespresso coffee pods, soaps, and dishwashing tablets.*A few apartments don’t have full kitchens, so please check the amenities list before booking.

Some apartments also come with a washer and dryer or shared machines in the building. Please check the amenities for each apartment.

All in all, we’ve tried to equip each place with all the things you might need during your stay. If you have any special requests before your arrival, please reach out to us, and we’ll do our best to accommodate you. 

Do you have any baby equipment?

Of course. Everything for your precious! We can arrange both highchairs and baby cots free of charge. Please make a note in your booking request, and we’ll make sure to have it ready for your arrival.

Will extra fees, taxed and charges be added?

We believe in "No Nonsense"! Your price includes everything. The cleaning fee is already included in your reservation cost. There are no hidden fees or taxes.

How do I access the apartment?

We offer safe and super convenient self-check-ins. Once you’ve booked your place, we will send you a digital guestbook with everything you need to know about the apartment and surrounding area. Two days before your arrival, you will also receive an email with your personal access codes.

I’m arriving shortly, and I haven’t received any confirmation or information from you. What do I do?

No need to worry! First, please double-check that you’ve provided us with the correct email and phone number. Please also check your spam folder. 

If this didn’t help, please send an email to service@intothisplace.com or a text to +45 71 74 74 28, and we’ll make sure to get through to you before your arrival.

Where can I park my car?

That depends on the specific location of your booked apartment. Some of our properties offer garaged parking and in other locations we can arrange for a discounted deal at a nearby garage.

Generally speaking, street parking is available in most areas of Copenhagen, just keep in mind that it isn’t cheap. Once you book an apartment, we will send you a link to your guestbook with your best options. Otherwise, feel free to ask.

Wifi? Free? Fast?

Yes, yes, and yes. So stream away, get your work done, and do your thing. The password "Cphisgreat1". 


Yes, Netflix on us! Our flatscreens also come with Apple TV with various apps installed for watching CNN, Danish TV, and several other channels. If Netflix happens to be signed out, just check the guestbook for login details. 

Feel free to add more apps to the Apple TV or rent movies through your own Apple account.

I think I have a truly unique question.

Great! We would love to hear it and include it in our comprehensive digital guest books. Please reach out to us via email, text, or, if urgent, by phone, and we’re more than happy to help you out. 

We would also encourage you to check the guestbook (if you have it), just to make sure that the answer you’re looking for isn’t already there. 

Can I party, hold events, and smoke in your apartments?

No. No way. Absolutely not.

Although we all love a good party, the reason, of course, is that we want to guarantee a clean, quiet and comfortable stay for all of our guests. And we wish to maintain the great relationships we enjoy with our local neighbors. We hope you understand.

If you need to smoke, please do so outside the apartment building. And please dispose of your cigarette butts in a bin. Any evidence of smoking in the apartment will result in a €500 fee.

If you have any doubts or questions regarding these rules, please make sure to ask before booking. 

Do you charge a cleaning fee?

Yes. We charge a one-time cleaning fee covering cleaning, restocking of amenities, fresh hotel linen, and towels. The fee is standard with rental providers and is listed in your booking confirmation. 

We offer extra or even daily cleaning for an additional fee. Just get in touch with us one day in advance.

Can you help with other things during my stay?

Sure. Send us a message, and we’ll do our best to take care of you

Can I cancel my booking?

If you need to cancel a non-refundable booking it is still important to do so as you will get your cleaning fee refunded if cancelled before arrival.

The flexible policy offers 100% free cancelation  no later than XX days before your arrival date. The exact number of days will show upon booking. It is typically between 2 - 7 days.

If you booked through Booking.com, AIRBNB or any other platform the cancelation policies do vary so please check your booking or ask us and we will happily assist you.

Can I book my stay here on your website?

Of course, you can. And booking directly with us will always get you the best price. 

First, browse our many places listed under ‘Apartments’. When you’ve found a few places you like, click ‘Book this apartment’, which takes you to our designated booking site. Here, you can search on dates and availability and finalize your booking. 

Your payment is securely processed through the booking site. We accept both Mastercard and Visa.

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