Local time, Copenhagen:
Have a question?
This little page contains all the answers to the most common questions regarding bookings & your stay.
All of our vacation homes are listed on this website. When you find something you like, click “Check availability” which takes you to our designated booking page.
Your payments securely processed through our booking site. We accept Mastercard and Visa.
We need a deposit in order to hold your booking. In case you do cancel before the non-refundable period, you will receive your deposit in full.
Yes! You can change or cancel your booking up until 30 days prior to your arrival. Free of charge. Please write us on firstname.lastname@example.org, so we can help you.
If you booked directly with us, you should send us an email at email@example.com.
If you booked through a booking platform like Booking.com or AIRBNB you should cancel on that platform. If you need to cancel after the free cancelation period is over we will try and resell the apartment and refund you the balance if it resells.
When you make a booking, you will receive a confirmation email with all the information you need. Please check your spam filter, if you haven’t received it in your inbox.In this email, you will also find a link to your digital welcome booklet that also contains a curated visitor’s guide to your new neighborhood.
Maybe. Please write us on firstname.lastname@example.org and we will try our best to accommodate any changes you might want during your stay. But please keep in mind that we are usually fully booked throughout most of the year.
When you book directly on our website, you are always guaranteed the lowest price.
No. All vacation homes on Into This Place are owned and serviced by us. Unlike many other rental companies, we go to great lengths to add individuality and personal touches to every apartment. They are designed to make you feel at home – not make you feel like you are visiting someone else’s place.
From November and thru April we can rent out for a period of maximum 3 months. Prices starting at 25.000 DKK/month. Please contact us for details.
It is not possible to register an official address at any of our apartments.
Unfortunately, we do not.
Of course. Please send us an email on email@example.com and we will get right back to you. Or you can call us on
+45 71 74 74 28.
Our apartments “By The Beach 1 – 5” and By the Pier are all wheelchair accessible.
As we are fully occupied almost all year, we can only offer luggage storage in the actual apartment depending on availability. Please ask for drop off from 12:00 and we will let you know if it’s possible. Please be aware that our cleaning team needs the space to prepare nicely for you, so please just drop your luggage and come back after 15:00.
We do have other great services in Copenhagen like www.luggagehero.com. They use local shops, cafés and restaurants for storage, so you can usually find a place close to your apartment as well. You will get a 50% discount by using the coupon code: Boutique
Another option is www.airluggage.dk. They will bring your luggage from the airport to your apartment or the other way around. They will even check in your luggage at the airport for you.
Early check-in depends on availability. Please ask us, and we will check if the apartment is ready for you.
Unfortunately, we do not allow pets in any of our apartments.
We do our best to keep you covered on most essentials. You can always expect fresh bed linen and towels, tea, coffee, cooking essentials (salt, pepper, sugar, oil etc.) toilet paper, cleaning products, waste bags, dishwasher tabs and tea towels.
Yes, of course. Before your arrival, our property managers have put fresh linen on all beds in the apartment. If there is a sofa bed, there will be fresh linen for this as well. We provide two towels for each guest. Please let us know if you require extra linen or towels during your stay.
Yes. We provide baby cots and highchairs free of charge upon request and availability.
Please let us know as soon as possible if you will be more people than you originally booked for. This will result in a small additional fee per day, per person and will ensure that every guest receives towels, linen, etc. You are never allowed to exceed the maximum capacity of the apartment you have booked.
Yes, we will always do our best to help. Please let us know as soon as possible, so we can make the proper arrangements. Please note that we cannot guarantee that a service will be available.
We recommend the online supermarket www.Nemlig.com. If you need help putting in an order, we will be happy to assist you.
Only a few of our apartments have a washer and dryer. Please check the list of amenities on the specific apartment to find out. For reliable laundry and dry cleaning service, we recommend Washa. Washa is by far the best solution for dry cleaning, suit pressing and regular laundry service at prices that are lower than regular hotel service. Please make your booking online via www.dk.washa.com
We don’t offer private parking spaces but recommend your closest or easiest option in our digital guestbook, which is sent to your inbox when your booking is paid and confirmed.
It’s easy. You check in yourself using the directions from the digital guestbook, which is sent to you when your booking is paid and confirmed.
We do not have a reception or 24/7 onsite staff. So it’s important that you read the check-in instructions before your arrival. Of course, we are always within reach, in case you need our assistance.
We will send you the code for the keybox or door via email and SMS a few of days before your arrival.
Your apartment is ready for you from 15:00 and you can check in any time after that with your personal passcode. You receive the passcode via email and SMS a few days prior to your arrival.
Phone: +45 71 74 74 28
Mobile / text / Whatsapp:
+45 53 82 33 70
No need to worry. You will find wifi details (and plenty of other useful information) in the guestbook placed in the apartment.
Yes. Our wifi networks normally offer download speeds from around 20-100 Mb/s.
You may arrive at an apartment with the dishwasher running, or perhaps it has just finished with clean dishes still inside. A dishwasher runs for about 2 – 3 hours and it’s not always that it has finished before the cleaning team needs to go to another apartment.
We do not have bikes but can always recommend a nearby bike rental service or a bike tour company. Bikes are certainly the best way to explore Copenhagen.
Accidents happen. No worries. Please contact us at firstname.lastname@example.org or +45 71 74 74 28 so we can sort it out.
Sure thing. You will find our personal recommendations for sightseeing and local tips to the area in the digital and physical guestbook. For specific things, you can’t find in the booklet, you are always welcome to contact us directly.
Our apartments do not have A/C. Luckily, this is very rarely needed in Copenhagen that usually only averages just 3 tropical nights a year. Most of the bedrooms have a large ceiling or wall fan.
Sure, we can arrange for extra cleaning or even daily cleaning for an additional fee. If you stay more than 3 days, we do change out your towels and one extra cleaning can be arranged for free.
The flatscreen in your apartment is connected to an Apple TV with free Netflix. You can watch and download movies in Itunes, watch DR (Danish public broadcast) or download other apps to watch whatever you want.
‘Roomservice’ is a fast and reliable delivery service with a handpicked selection of great restaurants around the city. It's quick and easy and available in English. www.roomservice.dk
Yes we do. We recommend several depending on the needed service. Please get in touch with us directly.
All of our properties are 100% non-smoking facilities. If you do need to smoke, please exit the apartment and go all the way to the street as upstairs neighbors can be affected if you smoke close to the building. Any evidence of smoking in the apartment will result in a €500 fee. Thank you for your cooperation.
When you leave, please place all the keys in the keybox and scramble the code to lock it.
You can leave any rubbish in the apartment or help us out by taking it out to the outside bins.
We hope you had a wonderful stay and wish you safe travels back home. We'd love to welcome you back soon!
As a courtesy to the guests that are most likely arriving later in the day, we cannot offer luggage storage in the apartment unless isn’t booked. Feel free to check with us, and we will see if it’s possible.
Another option is www.luggagehero.com. They use local shops, cafés and restaurants for storage, so you can usually find a place close to your apartment as well. You will get a 50% discount by using the coupon code: Boutique
You may also consider www.airluggage.dk. They will bring your luggage from the airport to your apartment or the other way around. They will even check in your luggage at the airport for you.
Please let us know as soon as possible and we will do our best to recover the item and get it back to you.
We would be grateful if you would leave the place in the same condition as you received it. Just a quick tidy up will do. This makes everything so much easier for the property managers who come in to clean and prepare for our next guests. Thank you for your help.